bcd99 Privacy Policy —
In protecting your data Our Commitment

1 What Information We Collect

When you create an account and use our services at bcd99, we collect various types of information. The primary purpose is to give you the best gaming experience and ensure platform security. We never collect information that isn't necessary.

We only collect information that is necessary to provide our services, ensure security, and meet legal obligations. We do not collect sensitive information such as religious beliefs or political opinions.

2 How your information is used

Every piece of information collected at bcd99 is used for a specific purpose. We never use your data for unauthorized activities. The main reasons we use your information are outlined below:

• Account Management: To create, manage, and secure your account.
• Payment processing: To process deposits and withdrawals securely.
• KYC Verification: To verify your identity and prevent fraud.
• Customer support: To resolve your questions and complaints promptly.
• Platform improvement: For data analysis to improve your experience.
• Promotional communications: To inform you of bonuses and offers with your consent.
• Legal Obligations: To meet AML and other legal requirements.
• Security monitoring: To detect and prevent suspicious activity.

We never use your information to make automated decisions that could be harmful to you. Any significant decision is subject to human review.

3 Data sharing and third parties

Bcd99 never sells or rents your personal information to third parties for commercial purposes. However, limited data may be shared with trusted partners in specific circumstances:

• Payment provider: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• Game provider: Companies operating Live Casino and slots games may receive game-related data.
• Legal Authorities: Information may be disclosed pursuant to a court order or a lawful request from a government authority.
• Security agency: For fraud detection and anti-money laundering purposes.

4 Cookies & Tracking Technologies

The bcd99 website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. The types of cookies we use include:

• Essential Cookies: These are essential for maintaining login sessions and site security — the site will not function without them.
• Functional Cookies: To remember your language, theme preferences, and settings.
• Analytics cookies: To understand which pages are visited most (without collecting personal information).
• Marketing cookies: To show you relevant ads only with your consent.

You can disable or clear cookies at any time through your browser settings. Please note that disabling essential cookies may cause some site features to not function correctly.

5 Data retention period

We retain your information only for as long as necessary — no longer. General data retention rules are outlined below:

• Account Information: For the duration the account is active and up to 5 years after closure.
• Transaction information: A minimum of 7 years in accordance with Bangladesh Bank regulations.
• KYC Documents: For up to 5 years after account closure, as required by law.
• Customer support records: Up to 2 years after last contact.
• Cookie Data: After the session ends or a maximum of 12 months.

Once the specified retention period ends, your data is securely deleted or anonymized so that you can no longer be identified from it.

6 Security measures

Bcd99 uses industry-leading technology to protect your information. Our multi-layered security framework is as follows:

• TLS 1.3 Encryption: All data transfers are protected with state-of-the-art encryption.
• Firewall and DDoS protection: Servers are monitored around the clock.
• Two-factor authentication (2FA): An additional layer of security on your account.
• Regular security audits: Third-party experts regularly audit our systems.
• Staff Training: All our staff receive rigorous data protection training.

7 Your Privacy Rights

As a bcd99 user, you have several important rights over your own information. To exercise these rights, please contact our support team:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to erasure: The right to request deletion of your data under certain conditions.
• Right to restriction of processing: The right to request that we stop using your information for any particular purpose.
• Right to data portability: The right to receive your information in a structured, portable format.
• Right to Object: The right to object to your data being used for marketing or profiling purposes.

To exercise these rights, send a request to our email. We will respond within 30 business days.

8 Children's privacy

Bcd99 services are intended for users aged 18 and above only. We do not knowingly collect information from minors. If we have evidence that a minor has created an account, we will immediately close that account and delete the associated data.

If you believe a minor is using our platform, please notify our support team immediately.

9 Third-party services and links

Our platform may be connected to certain third-party services such as payment gateways or game providers. These services have their own privacy policies, which are outside our control.

• Please read the privacy policy of any third-party platform before accessing it.
• Bcd99 is not responsible for the data protection practices of third parties.
• All partner companies are contractually obligated to maintain minimum security standards.

10 Privacy Policy updates

We may update this Privacy Policy from time to time due to changes in law, new services, or business reasons. When significant changes are made, we will:

• We will update the "Last Updated" date at the top of the page.
• We will send a notification to your registered email or SMS.
• Your consent will be requested at login for any significant changes.

11 Contact and complaints

If you have any questions, requests, or complaints about the protection of your data, please get in touch with us. Our dedicated privacy team takes every request seriously.

• Email: [email protected]
• Live chat: Available at the bottom right corner of the website (24/7)
• Response Time: Typically within 1–4 hours; up to 30 business days for complex requests.

For more information, please visit our FAQ Page View or Responsible Gaming Visit the page.